My Resume
Education
Brigham Young University – Idaho
Pathway Worldwide
Graduation, Jun 2016
GPA 3.9
Ensign College
Bachelor’s of Applied Science in Communication
Current - Graduation 2029
GPA 3.8
Work Experience
Teleperformance Contact Center (2018 -2021)
As a forecasting specialist, I was in charge of analyzing important client metrics. This helped me provide recommendations to plan according to the client’s needs and goals to plan the staff allocation to meet their needs.
Workforce Forecasting Specialist
Workforce Real-Time Analyst
As a real-time analyst, I analyzed key performance indicators affecting a specific account's performance. As a result, I provided real-time alerts and recommendations to managers and supervisors to improve their team’s performance.
Customer Service Representative
In the customer service representative position, I provided timely responses to customers’ questions and concerns about the client's products and services.
Accomplishments and Activities
Native Spanish speaker and fluent in English.
Experience using Excel for data analysis.
Photography, composition and editing.
Experience writing and editing news and blog posts.
Graphic design.
Assertive communication.